Equity Outcomei

Access to Vehicles

Anyone, anywhere can find and access an available micromobility vehicle within a x-minute walk.

Evaluation Metrics

At app-open, average distance to an available vehicle

View Data Required

Example Policies

ex. Equitable distribution requirements

Policy Metrics

Percentage distribution coverage (total area covered by a quarter-mile radius around each vehicle / by total service area) (ex. Goal is set at 50% coverage 75% of the time)

(Cities should consider coupling this metric with the number of unfulfilled trips per neighborhood for a more accurate reflection how vehicle coverage is working for end users.)

View Data Required

Compliance Metrics

Number of days the operator met the distribution requirement

View Data Required

Equity Metrics

Comparison of the percentage distribution coverage in underserved areas vs. total service area

View Data Required

Example Policies

ex. Increase vehicle distribution in areas with high number of unfulfilled trips

Equity Metrics

Comparison of the number of unfulfilled trips in underserved areas vs. total service area

View Data Required

Evaluation Metrics

Survey questions related to availability, desired vehicle, and trip types

View Data Required

Example Policies

ex. Adaptive or alternative vehicles requirement or incentive

Policy Metrics

Average daily availability of adaptive or alternative vehicles

View Data Required

Average daily utilization rate of adaptive or alternative vehicles

View Data Required

Equity Metrics

Comparison of survey responses by gender, age and in underserved areas

View Data Required

Evaluation Metrics

Community engagement relating to access to information and vehicle availability

View Data Required

Equity Outcomei

Access to Platforms

Increase the ability for all users, especially in underserved communities, to get timely and accurate information, afford and easily access, and understand how to use micromobility services.

Evaluation Metrics

Education awareness questions to users periodically over time after education events (should correspond to local regulations)

View Data Required

Example Policies

ex. Host (xxx) community engagement meetings or ex. Engage (xxx) people at community engagement meetings

Compliance Metrics

Number of months that operator met engagement meeting requirements or number of attendees at engagement meetings (if the policy includes specific engagement targets)

View Data Required

Equity Metrics

Comparison of the number of attendees at meetings in underserved areas vs. total service area

View Data Required

Evaluation Metrics

In-app education awareness questions to users periodically over time (should correspond to local regulations)

View Data Required

Example Policies

ex. In-app education and prompts

Evaluation Metrics

Fare comparison against other modes and services for a same or similar trip

View Data Required

Example Policies

ex. Create a discount plan for lower-income residents or trip level subsidy

Policy Metrics

Number and percentage of users enrolled in discount plan by month

View Data Required

Compliance Metrics

Number of months target was achieved (if the policy includes specific enrollment or monthly growth targets)

View Data Required

Equity Metrics

Number and percentage of users enrolled as a percentage of eligible residents

View Data Required

Evaluation Metrics

Number and percentage of trips taken using discount plan or cash

View Data Required

Community engagement related to ease and frequency of use

View Data Required

Example Policies

ex. Requirement of a cash option and non-smartphone option

Policy Metrics

Number and percentage of trips booked through non-digital methods or paid using cash

View Data Required