Safety Outcomei

Safety

Healthy, safe travel and hazard free public spaces for riders and residents of all ages and abilities, especially vulnerable road users.

Equity Questions

As compared to relative use, is there a difference in the level of crashes occurring in underserved neighborhoods?

Equity Metrics

Comparison of crashes per 100,000 miles in underserved areas vs. total service area

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Comparison of crashes per 100,000 trips in underserved areas vs. total service area

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Total crashes compared against total usage in underserved areas vs. entire service area

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Equity Metrics

Crashes disaggregated by contributing factor in underserved areas vs. entire service area

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Equity Questions

As compared to relative use, are the severity of crashes in underserved neighborhoods different than other parts of the city?

Equity Metrics

Crashes per 100,000 trips disaggregated by severity in underserved areas vs. entire service area

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Evaluation Metrics

Total number of observed parking safety incidents involving the safety of another party (blocking sidewalk, ADA access, etc.)

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Total number of observed issues with vehicles in motion involving another party

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Complaints about vehicles in motion involving another party

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Complaints about parked vehicles involving the safety of another party (blocking sidewalk, ADA access, etc.)

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Example Policies

ex: Operators requried to remedy ADA violations in xxx hours after being notified (correspond with local regulations)

Compliance Metrics

Percentage of notifications that are remedied in the stated time period (should correspond with local regulations)

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Evaluation Metrics

Total number of observed issues with vehicles in motion

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Total number of observed issues with parked vehicles

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Total safety incidents involving emergency room visits by pedestrians and other non-riders

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Equity Questions

Is there a different level of observed issues with vehicles in motion in underserved neighborhoods?
Is there a different level of observed issues with parked vehicles in underserved neighborhoods?

Equity Metrics

Total number of observed issues with vehicles in motion in underserved areas vs entire service area

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Total number of observed issues with parked vehicles in underserved areas vs entire service area

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Safety Outcomei

Education

Greater understanding among riders, residents and other road users of micromobility regulations and how to use and interact with micromobility vehicles safely.

Evaluation Metrics

Education awareness questions to users periodically over time after education events (should correspond to local regulations)

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Example Policies

ex. Requirement of safety education classes/events and in-app education efforts

Compliance Metrics

Number of months operator has fulfilled the safety education requirement

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Equity Questions

Are we providing equitable levels of education in underserved neighborhoods?

Equity Metrics

Comparison of the number of rider safety events held in underserved areas vs entire service area

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Comparison of the number of attendees at safety events in underserved areas vs entire service area

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Evaluation Metrics

Education awareness questions to non-users periodically over time after education events (should correspond to local regulations)

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Equity Questions

Do riders and residents in underserved neighborhoods have a different level understanding of the rules from other neighborhoods?

Equity Metrics

Comparison of education awareness questions to non-users periodically over time after education events in underserved areas vs. total service area (should correspond to local regulations)

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Evaluation Metrics

Total number of observed riding incidents disaggregated by the nature of the incident (should correspond to local regulations)

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Total number of citations issued for vehicles in motion disaggregated by the nature of the citation (should correspond to local regulations)

(Cities should also compare against the number of citations for bicycles and other active transportation choices)

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Total number of complaints for vehicles in motion disaggregated by reason for complaint (should correspond to local regulations)

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Total number of observations for improper parking disaggregated by observed issue (should correspond to local regulations)

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Total number of complaints for improper parking disaggregated by reason for complaint (should correspond to local regulations)

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Safety Outcomei

Vehicle Condition

Ensure shared micromobility vehicles are safe and physically able withstand the rigors of operating every day.

Example Policies

ex: Maintenance plans required, documentation of maintenance occurring regularly

Equity Questions

Does the percentage of vehicles in good working condition differ in underserved neighborhoods?

Equity Metrics

Comparison of the percentage of vehicles in good working order in underserved areas vs entire service area

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Example Policies

ex: Policies related to removal of non-functioning vehicles within a maximum of xx hours (correspond to local regulations)

Compliance Metrics

Percentage of vehicles that are removed in stated time period (should correspond with local regulations)

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Equity Questions

Are vehicles with safety issues more prevalent in certain areas?

Equity Metrics

Comparison of the percentage of vehicles with safety hazards in underserved areas vs entire service area

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