Evaluation Metrics
Education awareness questions to users periodically over time after education events (should correspond to local regulations)
Example Policies
ex. Requirement of safety education classes/events and in-app education efforts
Compliance Metrics
Number of months operator has fulfilled the safety education requirement
Equity Questions
Are we providing equitable levels of education in underserved neighborhoods?
Equity Metrics
Comparison of the number of rider safety events held in underserved areas vs entire service area
Comparison of the number of attendees at safety events in underserved areas vs entire service area
Evaluation Metrics
Education awareness questions to non-users periodically over time after education events (should correspond to local regulations)
Equity Questions
Do riders and residents in underserved neighborhoods have a different level understanding of the rules from other neighborhoods?
Equity Metrics
Comparison of education awareness questions to non-users periodically over time after education events in underserved areas vs. total service area (should correspond to local regulations)
Evaluation Metrics
Total number of observed riding incidents disaggregated by the nature of the incident (should correspond to local regulations)
Total number of citations issued for vehicles in motion disaggregated by the nature of the citation (should correspond to local regulations)
(Cities should also compare against the number of citations for bicycles and other active transportation choices)
Total number of complaints for vehicles in motion disaggregated by reason for complaint (should correspond to local regulations)
Total number of observations for improper parking disaggregated by observed issue (should correspond to local regulations)
Total number of complaints for improper parking disaggregated by reason for complaint (should correspond to local regulations)