Equity Outcomei

Access to Platforms

Increase the ability for all users, especially in underserved communities, to get timely and accurate information, afford and easily access, and understand how to use micromobility services.

Evaluation Metrics

Education awareness questions to users periodically over time after education events (should correspond to local regulations)

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Example Policies

ex. Host (xxx) community engagement meetings or ex. Engage (xxx) people at community engagement meetings

Compliance Metrics

Number of months that operator met engagement meeting requirements or number of attendees at engagement meetings (if the policy includes specific engagement targets)

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Equity Metrics

Comparison of the number of attendees at meetings in underserved areas vs. total service area

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Evaluation Metrics

In-app education awareness questions to users periodically over time (should correspond to local regulations)

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Example Policies

ex. In-app education and prompts

Evaluation Metrics

Fare comparison against other modes and services for a same or similar trip

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Example Policies

ex. Create a discount plan for lower-income residents or trip level subsidy

Policy Metrics

Number and percentage of users enrolled in discount plan by month

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Compliance Metrics

Number of months target was achieved (if the policy includes specific enrollment or monthly growth targets)

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Equity Metrics

Number and percentage of users enrolled as a percentage of eligible residents

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Evaluation Metrics

Number and percentage of trips taken using discount plan or cash

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Community engagement related to ease and frequency of use

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Example Policies

ex. Requirement of a cash option and non-smartphone option

Policy Metrics

Number and percentage of trips booked through non-digital methods or paid using cash

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