Evaluation Metrics
Education awareness questions to users periodically over time after education events (should correspond to local regulations)
Example Policies
ex. Host (xxx) community engagement meetings or ex. Engage (xxx) people at community engagement meetings
Policy Metrics
Number of attendees at engagement meetings
Compliance Metrics
Number of months that operator met engagement meeting requirements or number of attendees at engagement meetings (if the policy includes specific engagement targets)
Equity Metrics
Comparison of the number of attendees at meetings in underserved areas vs. total service area
Evaluation Metrics
In-app education awareness questions to users periodically over time (should correspond to local regulations)
Example Policies
ex. In-app education and prompts
Evaluation Metrics
Fare comparison against other modes and services for a same or similar trip
Example Policies
ex. Create a discount plan for lower-income residents or trip level subsidy
Policy Metrics
Number and percentage of users enrolled in discount plan by month
Compliance Metrics
Number of months target was achieved (if the policy includes specific enrollment or monthly growth targets)
Equity Metrics
Number and percentage of users enrolled as a percentage of eligible residents
Evaluation Metrics
Number and percentage of trips taken using discount plan or cash
Community engagement related to ease and frequency of use
Example Policies
ex. Requirement of a cash option and non-smartphone option
Policy Metrics
Number and percentage of trips booked through non-digital methods or paid using cash